Privacy Policy

When you ask us for a quote, you hand over personal details, and you deserve to know exactly what happens to them. This policy explains what Windscreen Repairs Liverpool (legal name: Windscreen Repairs & Replacement Liverpool) collects, why we collect it, and how we look after it under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

Almost everything we hold comes directly from you: through our online quote form, over the phone, or during a job. Depending on the service, that can cover:

• Your name, phone number and email address
• Details about your vehicle: make, model and rego
• The address where you'd like us to do the work
• Insurer and policy details, if you're claiming
• Payment details when you settle an invoice
• Any messages, calls or emails exchanged with our team

How We Use Your Information

Your details are used for one thing: getting your glass sorted. Specifically, we use them to:

• Prepare your quote and confirm your booking
• Carry out the repair or replacement you've asked for
• Keep you updated about your job
• Lodge and manage insurance claims with your consent
• Send booking confirmations and follow-up messages
• Understand where our service can improve
• Meet our obligations under Australian law

Information Sharing

Your details go only to the parties needed to deliver the job: nobody else. That means:

• Formspree, the service that processes our online quote form and delivers your enquiry to our inbox
• Your insurer, when you've asked us to manage a claim for you
• Glass suppliers, so the right windscreen arrives for your vehicle
• Payment providers who process your transaction
• Government bodies, but only where the law compels us

We never sell your personal information. We don't rent it out or swap it with marketers either, full stop.

Data Security

We take sensible precautions to keep your information safe from loss, misuse and unauthorised access. That includes secure storage, limiting who on our team can see your details, and encrypted connections for anything sent through our website.

Cookies and Website Analytics

When analytics is enabled on this site, we use Google Analytics 4 (GA4) to understand how visitors find and move through our pages. This data is aggregated and doesn't identify you personally. Cookies can be blocked or deleted at any time through your browser settings without affecting your ability to get a quote.

Your Rights

Australian privacy law gives you real control over your information. You can:

• Ask to see what personal information we hold about you
• Have anything inaccurate corrected
• Ask us to delete your details, where the law allows
• Unsubscribe from any marketing at any time
• Raise a complaint with the Office of the Australian Information Commissioner (OAIC) if you're not happy with our response

Retention of Information

We hold your information only while there's a genuine reason to: completing your job, honouring your warranty, or meeting record-keeping requirements under law. Once that reason ends, it's disposed of securely.

Changes to This Policy

If this policy changes, the updated version will appear on this page with a new revision date at the top. It's worth checking back occasionally so you always know where you stand.

Contact Us

Want to access your information, correct something, or just ask how we handle your details? Reach us here:

• Phone: (02) 8111 5921
• Email: [email protected]
• Business Name: Windscreen Repairs Liverpool (Windscreen Repairs & Replacement Liverpool)
• Location: 305 Macquarie St, Liverpool NSW 2170